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Phil Owens

License issue on peer to peer setup

Posted By

I have a two-user license for Timeslips 2015.  I haven't been using the second one because my assistant quit and I have a new one coming in (after a year) on Monday.  I uninstalled and reinstalled, and have set everything up on a peer to peer with my machine as the server and hers with a local install.  Paths are the same to the .cfg file and database over the network and locally, and I can access the database independently from either computer, so I don't think my problem is there. 

This is the issue - when I installed it showed two licenses when I put in the activation code.  However, once it's installed, there is only one.  I cannot access the database from both machines at once because I am one license short.  I tried to install the other license number I have as an add-on, but it tells me it's an invalid code.  When I look in station administrator, it only shows me one license purchased.  How do I get the other license in there?

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  • 0 in reply to Phil Owens

    OK - more info.  Since it's an upgrade, I had to install TS 2007 first, then the 2015 upgrade.  The program shows the license as the 2007 activation code, but the 2015 serial.  Also, could this have anything to do with not installing the extra license before setting up the local program on the other machine?  Might that be why it's jamming me up on putting the other license in now?

  • 0 in reply to Phil Owens

    The code is probably to add the license to v2014. You will have to either install 2014 and the add on and the n upgrade or contact support to see if  they can give you a code for two licenses in v2015.

  • 0 in reply to Caren2

    Well, I checked, and I did not get a code for an additional license for v2014, although it shows it has two users.  I tried all my codes to install an additional license in v2014, and every one said invalid code.  I went ahead and upgraded to v2015 and tried to put in the additional license code, which says it's for v2015 - same problem.  I am thinking since they didn't send me the additional license code for v2014, it won't take the others.  The thing that makes no sense is why they sell a two-user version that doesn't just install two licenses in the first place.  I guess I will just have to call them Monday and see if they can give me a code that works to get the other license in there.

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