License issue on peer to peer setup

Posted By Phil Owens over 9 years ago

I have a two-user license for Timeslips 2015. I haven't been using the second one because my assistant quit and I have a new one coming in (after a year) on Monday. I uninstalled and reinstalled, and have set everything up on a peer to peer with my machine as the server and hers with a local install. Paths are the same to the .cfg file and database over the network and locally, and I can access the database independently from either computer, so I don't think my problem is there.

This is the issue - when I installed it showed two licenses when I put in the activation code. However, once it's installed, there is only one. I cannot access the database from both machines at once because I am one license short. I tried to install the other license number I have as an add-on, but it tells me it's an invalid code. When I look in station administrator, it only shows me one license purchased. How do I get the other license in there?

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0 Caren2 over 9 years ago

If you purchased the two licenses separately and you reinstall, you either have to have your reinstall codes or you will need to install the original license and then add the licenses from within the program or from install add-ons.
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0 Phil Owens over 9 years ago in reply to Caren2

I bought them at the same time. I had a single user 2012, then bought the 2014 upgrade with two users and got 2015 along with it. I tried to install the additional license from install add-ons, and it tells me it's an invalid code.
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0 Phil Owens over 9 years ago in reply to Phil Owens

I guess the question is, what is the original license? Is it the 2014 that had two users, the 2015 two-user, or the 2015 additional license (which came at the same time)?
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0 Phil Owens over 9 years ago in reply to Phil Owens

OK - more info. Since it's an upgrade, I had to install TS 2007 first, then the 2015 upgrade. The program shows the license as the 2007 activation code, but the 2015 serial. Also, could this have anything to do with not installing the extra license before setting up the local program on the other machine? Might that be why it's jamming me up on putting the other license in now?
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0 Caren2 over 9 years ago in reply to Phil Owens

The code is probably to add the license to v2014. You will have to either install 2014 and the add on and the n upgrade or contact support to see if they can give you a code for two licenses in v2015.
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0 Caren2 over 9 years ago in reply to Phil Owens

The code is probably to add the license to v2014. You will have to either install 2014 and the add on and the n upgrade or contact support to see if they can give you a code for two licenses in v2015.
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0 Phil Owens over 9 years ago in reply to Caren2

Well, I checked, and I did not get a code for an additional license for v2014, although it shows it has two users. I tried all my codes to install an additional license in v2014, and every one said invalid code. I went ahead and upgraded to v2015 and tried to put in the additional license code, which says it's for v2015 - same problem. I am thinking since they didn't send me the additional license code for v2014, it won't take the others. The thing that makes no sense is why they sell a two-user version that doesn't just install two licenses in the first place. I guess I will just have to call them Monday and see if they can give me a code that works to get the other license in there.
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