Web services not working properly

I just create a clone for testing purposes for our web store.  When I try to do a test connecting to the Web Service called SORDERT ( which handles the SO using the STD transaction settings) I get the following:

status=[0]
hasResult=[false]

hasProcessReport=[false]
hasTraceRequest=[true]
 clientDuration=[22154.84]
serverDuration=[22140.8]
loadWebsDuration=[-1]
poolDistribDuration=[-1]
poolWaitDuration=[-1]
poolExecDuration=[-1]
poolRequestDuration=[-1]
 switchUser=[false]
switchLang=[false]
flushAdx=[false]
reloadWebs=[false]
resumitAfterDBOpen=[false]
poolEntryIdx=[0]
rowInDistribStack=[0]
nbDistribCycle=[-1]
busy=[false]
 nbMessage=[2]
type=[BLOK] message=[The description file (webs) of the Webservice [SORDERT] from [X3V8+LIVE] application is impossible. Your session will be closed soon. The description file has been requested [50] times to the cache server. This ressource state is [MUST_BE_TRANSFERED] . KindOfXml[webs]=>GeneratorWhat=[WEBS] createTime=[40:54,373] Id=[SORDERT] Key=[X3V8+LIVE+ALL+SORDERT] Stamp=[2016-11-08,15:44:20] DomExist=[true] setDomTime=[-1] DescrDomAsked=[true] AskDuration=[9811] SpgmWrp=[WJSORDERT] SpgmSpg=[] WrapperHeaderVers=[001] hasParamsMgr=[false] Language=[ALL] AppId=[X3V8+LIVE]],
type=[EXEP] message=[**Exception** - Class[CDescrException] The description file (webs) of the Webservice [SORDERT] from [X3V8+LIVE] application is impossible. Your session will be closed soon. The description file has been requested [50] times to the cache server. This ressource state is [MUST_BE_TRANSFERED] . KindOfXml[webs]=>GeneratorWhat=[WEBS] createTime=[40:54,373] Id=[SORDERT] Key=[X3V8+LIVE+ALL+SORDERT] Stamp=[2016-11-08,15:44:20] DomExist=[true] setDomTime=[-1] DescrDomAsked=[true] AskDuration=[9811] SpgmWrp=[WJSORDERT] SpgmSpg=[] WrapperHeaderVers=[001] hasParamsMgr=[false] Language=[ALL] AppId=[X3V8+LIVE] --Stack-- com.adonix.x3.comm.client.adonix.wincache.CDescrDomLoader.buildCantLoadException(CDescrDomManager.java:216) com.adonix.x3.comm.client.adonix.wincache.CDescrDomLoader.run(CDescrDomManager.java:339) ],

Does anyone knows what this could be?

The issue is that the same Web service on our production environment is working fine.