Hello,

Take a look at below KB and see if it helps you.

Kits are not exploded when creating a sales order from Web service

Regards,

Thank you for your answer!

After unchecking the LINTYP field and calling the WS again with a kit product I recieve this error.:

<message>@X3.TRT/TRTPRICE$adx 1933 : File Non-existent DBPTNUM(-2)</message>

Do you know what could be the reason for this error?

Hello,

This error has been reported, and a fix for this error was released with Fix # 2561 from V11 P6.

Please contact your local support in your country and request that.

Regards,

Hi,

Thanks again for your answer!

Unfortunately the fix did not help. I still get the same error message:

@X3.TRT/TRTPRICE$adx (1952) Error 20 : File Non-existent DBPTNUM(-2)

I have tried it in two separate installations.

Could it be because of any settings in our installations?

This fix, should solve the problem, I suggest, contacting your local support.

Hello,

The french Sage support tells us it should work. We have tried it in latest version 11.7 at our customers and in the SEED-folder and we always get the same result. Do you have any XML-example of a order with a kit in SEED-folder that works?

This is our WS call in the SEED-folder:

Br, Carl

This problem is finally fixed in maintenance 3300 in version 11. It will be included in patch 8.

Is there an updated link to the KB article linked from the verified answer on this?

Hi Michael,

Click here for the new link.