We are 18 months into our Sage EM project and we haven't gone live yet! Make sure whoever is doing the configuration understands both Sage EM/X3 and your business thoroughly. 

We are 18 months into our Sage EM project and we haven't gone live yet! Make sure whoever is doing the configuration understands both Sage EM/X3 and your business thoroughly. 

I second this!  We started with an accounting constant that just didn't fit with us and we had to get a different one.  It was a bit rough and awkward but the new consultant was/is amazing.  This should also not be understated for your PM.  Make sure they are blocking times with consultants after dry runs / pilots.  We had an issue where the consultants were booked directly following our runs and so they couldn't answer or get to any of our questions for a week or more.