We're on V12 patch 21, with Syracuse 12.6. We use web services primarily for creating sales orders. I use the SOAP method, I've never tried REST. I have two servers that run Syracuse, one that has Mongo, and the other that's meant to stand alone as handling the web service traffic.

An issue I have is that each morning, there are all sorts of orders locked open by the web service connection. At that point I play a game of whack-a-mole going through the Locked Symbols function into User Monitor to close the connections. Sometimes closing one connection will release numerous locked orders.

The orders in question were imported via web services, but none of them are recent, they might be from a day or two ago.

I've tried restarting the web service pool from each Syracuse server (if it makes a difference). I also restarted Agent Syracuse on the web service server. (That did clear up the connections, but only for a while.) I'm not sure what the best way to handle this is, or if I'm missing something relevant in the integration systems, for example some kind of 'dispose' method at the end of the import process.

Any feedback on this topic would be great. Thanks.