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chunheng

[X3v12] Pressing Navigation Page lead to pure whiteout and blank screen after a new group and role creation

Posted By

Hi,

Not sure the exact steps but this normally occurs after I set up Security Profile, Roles, Groups, and a user for a test run in Syracuse Administration module.

Often occurs in Google Chrome.

I normally use Firefox as an emergency when this occurs.

Login and press the navigation button

Pure white screen:

When I check from Chrome's Console

While restarting Syracuse should resolve the issue to the ire of the company, is there any other way I can resolve this?

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  • 0

    I'll second the OP's observation that sometimes the navigation menu becomes white. It doesn't affect just one user, but generally starts with one (me) and then more people report it over the next few hours. Clearing cache doesn't help. Using a different browser sometimes temporarily helps, but then after a short bit it experiences the same issue. Only restarting the server resets it.

    Conditions under which I've received it in the past:

    1. When working in Processes (GESAPR) and I forget and right-click to try and get a menu. An error is thrown and sometimes after that I will start experiencing the white navigation menu. This happened several times until I finally trained myself to not right-click there. It doesn't happen 100% of the time, but happened often enough that I identified the correlation.

    2. Today I copied some tables, screens, etc. from a test company to the live company and validated everything. I'm not sure if it was after this event, or after receiving an error for missing the ACTION parameter, since I'd initially forgotten to copy the corresponding screen code. This is the first time I've had a white navigation menu from this type of event. It is possible that this one is coincidental and something else caused it. I did make some small changes to the Roles setups in Administration menu the prior day. This would correspond to OP's mention of user setup.

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  • 0

    I'll second the OP's observation that sometimes the navigation menu becomes white. It doesn't affect just one user, but generally starts with one (me) and then more people report it over the next few hours. Clearing cache doesn't help. Using a different browser sometimes temporarily helps, but then after a short bit it experiences the same issue. Only restarting the server resets it.

    Conditions under which I've received it in the past:

    1. When working in Processes (GESAPR) and I forget and right-click to try and get a menu. An error is thrown and sometimes after that I will start experiencing the white navigation menu. This happened several times until I finally trained myself to not right-click there. It doesn't happen 100% of the time, but happened often enough that I identified the correlation.

    2. Today I copied some tables, screens, etc. from a test company to the live company and validated everything. I'm not sure if it was after this event, or after receiving an error for missing the ACTION parameter, since I'd initially forgotten to copy the corresponding screen code. This is the first time I've had a white navigation menu from this type of event. It is possible that this one is coincidental and something else caused it. I did make some small changes to the Roles setups in Administration menu the prior day. This would correspond to OP's mention of user setup.

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