I have a question from my Purchasing guy. He’s a little frustrated so I’m hoping there is a work around out there or something we are missing. See below:

At times, for a variety of reasons, we must receive from a supplier a different product/case pack than what is set up in X3 for the product we purchase from them. Presently, we key the order using the existing case pack and have the dock adjust the receipt to match to the total of the Stock Units received. This is time consuming and opens us up to errors in calculation. So far our only option would be to set up a new item number. The interesting thing is if we buy the new pack from another supplier under the same product code we CAN affect a change to the case pack. We just can’t do it using the existing supplier of the product.

 Any ideas would be greatly appreciated.