Hi,

I totally agree with you and have voiced this very same concern many, many times via my experiences with Sage Support, at Sage Summit and during a recent upgrade. SageU, Knowledgebase and the internal program help documentation provide some assistance, but more often result in a significant waste of valuable time. Often, the recommendation is to schedule Sage Training sessions, but we are very reluctant to spend that money on top of what we pay for annual support. There should be adequate, available reference documentation that a day-to-day user can use to just simply get the job done.

Once in a while, a Support Technician will provide a "Certified Student Course Curriculum" if available, and those are usually pretty helpful....NOTE: that is WITH assistance from the Technician.

Can you sense my frustration here?? I recently voiced this very same concern to a Sage Support Technician. Poor guy! But in all honesty, the most dreaded part of my job is when my Manager says...."We better ask for Sage help with this one....".

I apologize, but am wanting to be honest with this subject.

Thanks in advance for any additional help with this issue.

Lynn

I am actually booked in for some Sage training in Sydney soon, but its going to cost me around 5k to attend so a significant investment for 1 person to be trained in a very small part of the product.  Hoping the manuals we get there will be useful.  But I have had a massive argument with a client this week as I try to defend Sages lack of any documentation for Sage X3.  Sage  ERP 300 is slowly bringing their manuals back which is great.  But the main issue with X3 is that the help is of no use, any product has help that directs a user how to do a process,  Sage X3 completely lacks this and the resources are non existent, and its very hard to get any assistance.  The forums here no one really uses, so theres no sharing of information at its so highly configurable that it can take a rocket scientist to work some things out.

Sage need to supplly something, clients expect something for the outlay of money, and having nothing means its a very hard product to support and makes it a less appealing product to sell.

The product in V7 is starting to look better but its still got a massive way to go to be competitive.

Danielle, this is information for users so not all of them keen to pay for SageU training and to be honest I've sat a couple and nothing beats the documentation.

Stacey

I am actually booked in for some Sage training in Sydney soon, but its going to cost me around 5k to attend so a significant investment for 1 person to be trained in a very small part of the product.  Hoping the manuals we get there will be useful.  But I have had a massive argument with a client this week as I try to defend Sages lack of any documentation for Sage X3.  Sage  ERP 300 is slowly bringing their manuals back which is great.  But the main issue with X3 is that the help is of no use, any product has help that directs a user how to do a process,  Sage X3 completely lacks this and the resources are non existent, and its very hard to get any assistance.  The forums here no one really uses, so theres no sharing of information at its so highly configurable that it can take a rocket scientist to work some things out.

Sage need to supplly something, clients expect something for the outlay of money, and having nothing means its a very hard product to support and makes it a less appealing product to sell.

The product in V7 is starting to look better but its still got a massive way to go to be competitive.

Danielle, this is information for users so not all of them keen to pay for SageU training and to be honest I've sat a couple and nothing beats the documentation.

Stacey

Hi Danielle,

Can you provide any further assistance with this issue for us?

Thank you,

Lynn