Background:
- We use a Preparation Plan to create a Pick Ticket with a global allocation. We allow Suspended transactions.
- We then pick using an ADC, which creates a detailed allocation
- Once marked "Deliverable" we have a batch process (FUNPREDLV) that automatically creates and prints a Delivery.
- We have this running at two different sites (110, 210), but only one site (210) is having the problem
Problem:
Often, the Delivery quantity for a line doesn't match what was on the Pick Ticket -- even though the total amount was picked with the ADC. As a result, we have to very carefully make sure shipping documents are corrected (weight and quantities) and that we invoice the correct amount. In one instance, the Delivery printed correctly, but changed when we went to validate the Delivery and invoice later that day. I can't find any correlation between products or users and this happening.
Question:
I've been unable to diagnose or replicate this in my test folder and we have suspended the use of ADCs at this site until this can be resolved. I've exhausted everything I know to check -- Have you experienced/solved this or something similar? My next step is likely to apply Patches 29, 30, and 31 although I've not seen any patch description that specifically describes this problem.
X3 version 6.5 p28