Hi Alfredp,

Thanks for inquiring, you may find some additional information regarding the error in the SEI logs, please see this link for more info on gathering logs.
https://onlinehelp.sageenterpriseintelligence.com/Latest/en/Troubleshooting/logs.htm?Highlight=bi%20service%20log

If not, feel free to create a support ticket so we can engage the SEI team if needed.

Thanks