Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct" error occurs when sending e mail via outlook.
Created on 02-22-2018 | Last modified on 11-24-2020

Summary
The following error occurrs when sending a document via email:

"Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct."

Cause
The mail service cannot be found on the system.

If a MAPI client is installed, a timeout may cause the error.

Resolution
If using Outlook it must be installed locally on the workstation, and be the 32 bit version.

If an Exchange server is being used, complete and test the SMTP configuration in the Common Services, Company Profile, Email tab.

If Outlouk, or SMTP are instaled, try a small number of Statements to email.
Keywords: 
Product: Sage 300cloud
Solution ID: 89493
Published on: 11-24-2020
Applies to: Printing and Reporting >  Print to file, 

I still get the same error message. I am running Sage 300 on a Terminal server.

Sage 300 v2021 SP2 Classic Desktop

Outlook 2016  32bit

What could be wrong or what is wrong that l am doing ? 

Good Day

Did you get a solution for this? I have been struggling for weeks now..

Hi 

Have you tried the solution provided as per below?

Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct" error occurs when sending e mail via outlook.
Created on 02-22-2018 | Last modified on 11-24-2020

Summary
The following error occurrs when sending a document via email:

"Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct."

Cause
The mail service cannot be found on the system.

If a MAPI client is installed, a timeout may cause the error.

Resolution
If using Outlook it must be installed locally on the workstation, and be the 32 bit version.

If an Exchange server is being used, complete and test the SMTP configuration in the Common Services, Company Profile, Email tab.

If Outlouk, or SMTP are instaled, try a small number of Statements to email.
Keywords: 
Product: Sage 300cloud
Solution ID: 89493
Published on: 11-24-2020
Applies to: Printing and Reporting >  Print to file, 

I have tried the solution above, the client is on office365,Sage300 v2019 PU5,I have tested the SMTP configurations in common services they still fail, don't know where am getting it wrong.

Please have a look at the KB article content below.

Let me confirm the TLS version with the client, thank you for your help.

The version and PU Sage300 v2019 PU5 which is an old PU. 

The latest PU & hotfix handles the TLS. The way to go about this would be to log a call with Support as there is a EULA to be signed by the client and send back to us in order for us to send the hotfix.

Please share the support email..I will log the call

I never got a solution. All the proposed solutions did not work on my end.

Smartsheet link below:

https://app.smartsheet.com/b/form/4c5023eeaff24b05839f55753b05c465

Please have a look at the KB article content below.

I have put a request; Reference Number: HD14749067