x Want to participate? Join the group to interact
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Replies 13 replies
  • Answers 1 answer
  • Subscribers 14 subscribers
  • Views 2700 views
  • Users 0 members are here
Browse Forums
Announcements
263
topics
29
replies
General Discussion
444
topics
880
replies
ikargbo

Unable to send Test email from Company Profile under Common Services.

SOLVED
Posted By

Please i need assistant on the Subject above.I have entered all emailing credentials in the Company Profile under Common services in Sage300 to send a test message.It fails ,when ever i tried.Please i need urgent help,kindly find below screenshot of the email.Thank you awaiting for solutions.

Parents
  • 0
    verified answer

    Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct" error occurs when sending e mail via outlook.
    Created on 02-22-2018 | Last modified on 11-24-2020


    Summary
    The following error occurrs when sending a document via email:

    "Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct."

    Cause
    The mail service cannot be found on the system.

    If a MAPI client is installed, a timeout may cause the error.

    Resolution
    If using Outlook it must be installed locally on the workstation, and be the 32 bit version.

    If an Exchange server is being used, complete and test the SMTP configuration in the Common Services, Company Profile, Email tab.

    If Outlouk, or SMTP are instaled, try a small number of Statements to email.
    Keywords: 
    Product: Sage 300cloud
    Solution ID: 89493
    Published on: 11-24-2020
    Applies to: Printing and Reporting >  Print to file, 

  • 0 in reply to Patty Dube

    I still get the same error message. I am running Sage 300 on a Terminal server.

    Sage 300 v2021 SP2 Classic Desktop

    Outlook 2016  32bit

    What could be wrong or what is wrong that l am doing ? 

  • 0 in reply to Nobho13

    Good Day

    Did you get a solution for this? I have been struggling for weeks now..

  • +1 in reply to goitse
    SUGGESTED

    Hi 

    Have you tried the solution provided as per below?

    Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct" error occurs when sending e mail via outlook.
    Created on 02-22-2018 | Last modified on 11-24-2020


    Summary
    The following error occurrs when sending a document via email:

    "Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct."

    Cause
    The mail service cannot be found on the system.

    If a MAPI client is installed, a timeout may cause the error.

    Resolution
    If using Outlook it must be installed locally on the workstation, and be the 32 bit version.

    If an Exchange server is being used, complete and test the SMTP configuration in the Common Services, Company Profile, Email tab.

    If Outlouk, or SMTP are instaled, try a small number of Statements to email.
    Keywords: 
    Product: Sage 300cloud
    Solution ID: 89493
    Published on: 11-24-2020
    Applies to: Printing and Reporting >  Print to file, 

  • 0 in reply to Zakariyya Carrim

    I have tried the solution above, the client is on office365,Sage300 v2019 PU5,I have tested the SMTP configurations in common services they still fail, don't know where am getting it wrong.

  • 0 in reply to goitse

    Please have a look at the KB article content below.

    When using Office 365 to send email from within Sage 300, fails to send. Was functioning previously.

    Created on 01-05-2022 / Last modified on 02-17-2022

    Summary

    Sage 300 as of the end of 2021, does not support TLS 1.2 and above. Only TLS 1.0 and 1.1 is supported.

    Microsoft Office 365 has deprecated TLS 1.0 and 1.1 in 2021. To allow legacy support, Microsoft has the below Knowledge base articles, to enable legacy products.

    Cause

    Deprecation of TLS Protocol version 1.0 and 1.1 by Microsoft.

    Resolution

    If the customer is using Microsoft Office 365, make sure to enter a valid email addres in Email Account for Microsoft Office 365 Integration in Users icon in Administrative Services.

    Microsoft Office 365 has deprecated TLS 1.0 and 1.1 in 2021. To allow legacy support, Microsoft has the below Knowledge base articles, to enable legacy products.

    Opt in process for legacy TLS clients

    https://techcommunity.microsoft.com/t5/exchange-team-blog/new-opt-in-endpoint-available-for-smtp-auth-clients-still/ba-p/2659652

  • 0 in reply to Zakariyya Carrim

    Let me confirm the TLS version with the client, thank you for your help.

Reply Children

*Community Hub is the new name for Sage City