Sometimes, issues during installation can prevent the update from completing successfully.

Click the links below to see suggested solutions

• "Backup Failed" when making a Full System Backup before installing an update
• The "Next" button is greyed out and you are unable to continue with the update
• 'Sage Deploy Value cannot be null. Parameter name: path1'
• 'Sage Deploy Could not properly initialize the Setup Wizard. Click OK and re-run the installer'
• 'The installation wizard has failed'
• 'vipsal.acu Program missing or inaccessible' 
• 'Failed to extract 'UpdateProgramFiles' after retry'
• 'Method Not Found Class: EVS.SDK.Cobol.Kernel.Models ...'

If you are not able to find a solution on this page, please visit Sage Knowledgebase