Sage X3 Africa and Middle East

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SAGE 3 PROFILE_LOAD_FAILED Error Message

Posted By Stacey Smith ZA 9 months ago

Good day,

We have recently upgraded to a new patch level, and we have a single user is experiencing this error. We are using Google Chrome, and when I login using their profile, the error cannot be replicated.

Any thoughts as to what this error could be?

0 AndrewV 9 months ago

Hi Stacy

Does the error pop out when using a different browser?

If this does not happen with a different browser try clearing the user's browser cache?

Kind Regards

Andrew
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0 Stacey Smith ZA 9 months ago in reply to AndrewV

Hi Andrew,

Thanks for the speedy feedback and insights.
We have cleared the google chrome browser Cache, and reattempted, the error persists.
So it is something with the users google chrome browser, any other suggestions for Google Chrome, as this is the users default internet browser?

We have also tested on a different browser, MS Edge, the issue seems to be resolved.
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Sage X3 Africa and Middle East

SAGE 3 PROFILE_LOAD_FAILED Error Message

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