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Sage X3 Africa and Middle East
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Sage X3 Africa and Middle East

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Sage X3 Support Insights Africa & Middle East
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  • Reorder policy setup

    Mikovhe Ramawa
    Mikovhe Ramawa
    The reordering policies are set for a given product to specify certain details during the requirement calculations (MRP & MPS) to identify the suggestion type, the reorder quantity, the splitting, the safety stock, the use of the loss percentage ...
    • Aug 26, 2025
  • Understanding Manufacturing Costs

    Tebogo
    Tebogo
    Understanding Manufacturing Costs  What are manufacturing costs?  Manufacturing costs encompass all the expenses incurred in the process of producing a good. They are crucial for determining the selling price of the finished product and ***...
    • Aug 25, 2025
  • Unable to access X3 after updating required components in preparation for patch update 37

    NathanG
    NathanG
      ISSUE: System is not allowing access after the component upgrades where done in preparation for latest patch,   CAUSE:  There seems to be an issue with the Syracuse component for the version and a hotfix has been released.   SOL...
    • Aug 13, 2025
  • Error when certain users upload attachments

    NathanG
    NathanG
    ISSUE:   The issue of the “Uncaught Javascript exception” comes from when uploading, the user does not wait for the filename to appear on the upload before clicking ok or is uploading more than 5 files.   SOLUTION: &nb...
    • Aug 13, 2025
  • Changing the folder start date after the folder has been created.

    NathanG
    NathanG
    In order to make this change, you will need to follow the below steps in your X3 application, Log into the X3 reference folder Go to Setup, General Parameters and then folders Specify the folder you want to copy in the “Copy Folder” fiel...
    • Jul 7, 2025
  • @X3.TRT/TRTFIRST$adx (60) Error 117 : Some records have not been transferred to the base PILOT.DEPREC

    Nthabi24
    Nthabi24
    The above error may be observed when running depreciation calculation on 2024 R1 (12.0.35). Resolution: Verify Global Variables GSQLOPTIMZ and GSQLOPTNB are defined in Development, Data and Parameters, Development Setup, Gl...
    • Jun 26, 2025
  • @X3.TRT/TRTFIRST$adx(60) Error 117: Some records have not been transferred to the base PILOT.DEPREC

    Nthabi24
    Nthabi24
    The above error may be observed when running depreciation calcualtion on 2024 R1 (12.0.35) Resolution: Verify Global Variables GSQLOPTIMZ and GSQLOPTNB are defined in Development, Data and Parameters, Development Setup, Gl...
    • Jun 26, 2025
  • Variable non-existent error when running payment proposal

    Nkhumeleni
    Nkhumeleni
    ssue Payment proposal screen does not load transaction but gives Variable non-existent error Resolution: copy the screens 2, PAYPROPAL, PAYPROP0, PAYPROP1, PAYPROP2, PAYPROPAL and windows DGENPAY, DRAPPRO, FPAYPROCTL  from the X3 reference fo...
    • Jun 19, 2025
  • All periods are closed error when trying to close a period.

    Esethu
    Esethu
    Issue When trying to close a period you get an  error that the period all periods are closed while the periods are not closed.   Resolution  This is due to in  reference date setup. You will need to change the date to a futu...
    • Jun 19, 2025
  • All periods are closed error when trying to close a period.

    Esethu
    Esethu
    Issue When trying to close a period you get an  error that the period all periods are closed while the periods are not closed.   Resolution  This is due to in  reference date setup. You will need to change the date to a futu...
    • Jun 19, 2025
  • Parameters that influence the Costing of a Word Order

    Mikovhe Ramawa
    Mikovhe Ramawa
    Parameters that influence the Costing of a Word Order When the work order is created, the provisional production cost calculation can be done automatically if the general parameter Auto provisional costs CLCWOCAUT (GPA Manufacturing, COS) i...
    • Jun 5, 2025
  • Preview of coming transactions

    Tebogo
    Tebogo
    Preview of coming transactions Did you ever want to see what accounts were going to be hit by the posting of a transaction before you committed it to the General ledger? Maybe, you are setting up a new company and/or product line and want to check th...
    • Jun 4, 2025
  • How to install X3 Services (Mobile Automation) on Sage X3 2025 R1 (Patch 37)

    Renier
    Renier
    Installing and configuring Sage X3 Services and or GraphQLThis Blog will be updated to include required configuration for Sage X3 Services to be configured with SSL. 1) Check that you have a Badge for ADC’s:- Check under the normal license Sage...
    • May 30, 2025
  • Out with the old ADC(TelneT) In with the new Mobile Automation

    Nzou
    Nzou
    Automated Data Capturing(ADC-TelneT) vs Mobile Automation ASCII based, with data transmitted in plain text, exposes it to potential attack vectors in cloud environments. ADC is being replaced with Mobile Automation which n is a mobile-optimized exten...
    • Feb 25, 2025
  • How to setup reminder campaign

    Esethu
    Esethu
    Reminder campaign is a function used to send reminders to customers who have not fulfilled their payment obligations for invoices that have not been paid. The reminder campaign assists the business to create and send a reminder to their customers wit...
    • Feb 24, 2025
  • “Create session error: The folder version is different

    NathanG
    NathanG
    Identify the Mismatched Versions: Note the versions mentioned in the error message (R090.027.055 and R090.035.112). Check Current Folder Versions: Navigate to the folders involved in the session. Select update from administration > utilities an...
    • Feb 24, 2025
  • how to correct Mismatch in the quantity column in stock report in Sage X3

    NathanG
    NathanG
    To correct a mismatch in the quantity column in a stock report in Sage X3, you can follow these steps: Identify the mismatch: Review the stock report and identify the specific items or transactions where the quantity column shows a discrepancy. Veri...
    • Feb 24, 2025
  • “Certificates cannot be handled from an untrusted host” error in Sage X3

    NathanG
    NathanG
    Verify Hostname Consistency: Ensure that the hostname in the SSL certificate matches the hostname of the server. If there is a mismatch, update the hostname in the SSL certificate to match the server’s hostname. Update the Hosts File: Open t...
    • Feb 24, 2025
  • How to restrict business partner to trade with one or more companies.

    Nkhumeleni
    Nkhumeleni
        How to restrict business partner to trade with one or more companies.   A business partner is an entity that can be a supplier, customer, sales representative, carrier, order-giver, service provider, factoring organization. These...
    • Feb 21, 2025
  • Depreciation accounting entries not generated for assets of "PROVISIONAL" holding type.

    Nthabi24
    Nthabi24
    Depreciation accounting entries are not generated for assets of holding type Provisional. Explanation:  This field is used to specify the holding type of the asset. Assets with the 'Provisional' holding type are processed as 'Prop...
    • Feb 21, 2025
  • No matching period found for the date range specified. Please check the depreciation context for the company.

    Nthabi24
    Nthabi24
    The below error may be observed when running fixed assets reports. Solution:  Select Funds account on depreciation context.     This flag is used to specify that the information flow by account are managed.   Once the funds...
    • Feb 21, 2025
  • Work Order Costing Types

    Mikovhe Ramawa
    Mikovhe Ramawa
    When a work order is created, processed and costed, three different costs are involved: Theoretical, Release and Actual. The two first costs can be found as below: The 2 records are created when a Work order is created: The First cost is called&nbsp...
    • Feb 21, 2025
  • Best practice on how to create a Web service user

    Liberty.petja
    Liberty.petja
    The user will be able to perform Web service calls internally and externally. The user must exclusively be used for Web services. User does not need to have access to the  Navigation page. Create a Security profile:  Administration > Ad...
    • Feb 20, 2025
  • Project Management Best Practices

    Tebogo
    Tebogo
    Project Management Project management is the application of processes, methods, knowledge, and skills to achieve the objectives of the project Sage X3 Project Management is a new Sage X3 module with the capacity to address these factors. Sage X3 Proj...
    • Feb 19, 2025
  • No expense will be created for line 1000: Social and IAS accounts cannot be considered as fixed assets and the product can be considered as a fixed asset.

    Nthabi24
    Nthabi24
        When the above message is observed the fixed asset expense will not be created should you continue.   Cause: The accounting code assigned on the product is not linked to an account or the account linked is not an expense creat...
    • Feb 19, 2025
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