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Sage X3 Africa and Middle East
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Sage X3 Africa and Middle East

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Sage X3 Support Insights Africa & Middle East
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  • Changing the folder start date after the folder has been created.

    NathanGould
    NathanGould
    In order to make this change, you will need to follow the below steps in your X3 application, Log into the X3 reference folder Go to Setup, General Parameters and then folders Specify the folder you want to copy in the “Copy Folder” fiel...
    • Jul 7, 2025
  • @X3.TRT/TRTFIRST$adx (60) Error 117 : Some records have not been transferred to the base PILOT.DEPREC

    Nthabi24
    Nthabi24
    The above error may be observed when running depreciation calculation on 2024 R1 (12.0.35). Resolution: Verify Global Variables GSQLOPTIMZ and GSQLOPTNB are defined in Development, Data and Parameters, Development Setup, Gl...
    • Jun 26, 2025
  • Variable non-existent error when running payment proposal

    Nkhumeleni
    Nkhumeleni
    ssue Payment proposal screen does not load transaction but gives Variable non-existent error Resolution: copy the screens 2, PAYPROPAL, PAYPROP0, PAYPROP1, PAYPROP2, PAYPROPAL and windows DGENPAY, DRAPPRO, FPAYPROCTL  from the X3 reference fo...
    • Jun 19, 2025
  • All periods are closed error when trying to close a period.

    Esethu
    Esethu
    Issue When trying to close a period you get an  error that the period all periods are closed while the periods are not closed.   Resolution  This is due to in  reference date setup. You will need to change the date to a futu...
    • Jun 19, 2025
  • All periods are closed error when trying to close a period.

    Esethu
    Esethu
    Issue When trying to close a period you get an  error that the period all periods are closed while the periods are not closed.   Resolution  This is due to in  reference date setup. You will need to change the date to a futu...
    • Jun 19, 2025
  • Parameters that influence the Costing of a Word Order

    Mikovhe Ramawa
    Mikovhe Ramawa
    Parameters that influence the Costing of a Word Order When the work order is created, the provisional production cost calculation can be done automatically if the general parameter Auto provisional costs CLCWOCAUT (GPA Manufacturing, COS) i...
    • Jun 5, 2025
  • Preview of coming transactions

    Tebogo
    Tebogo
    Preview of coming transactions Did you ever want to see what accounts were going to be hit by the posting of a transaction before you committed it to the General ledger? Maybe, you are setting up a new company and/or product line and want to check th...
    • Jun 4, 2025
  • How to install X3 Services (Mobile Automation) on Sage X3 2025 R1 (Patch 37)

    Renier
    Renier
    Installing and configuring Sage X3 Services and or GraphQL 1) Check that you have a Badge for ADC’s:- Check under the normal license Sage X3 file that the required ADC Badges has been added to the Role of the User that will be using Mobile Auto...
    • May 30, 2025
  • Out with the old ADC(TelneT) In with the new Mobile Automation

    Nzou
    Nzou
    Automated Data Capturing(ADC-TelneT) vs Mobile Automation ASCII based, with data transmitted in plain text, exposes it to potential attack vectors in cloud environments. ADC is being replaced with Mobile Automation which n is a mobile-optimized exten...
    • Feb 25, 2025
  • How to setup reminder campaign

    Esethu
    Esethu
    Reminder campaign is a function used to send reminders to customers who have not fulfilled their payment obligations for invoices that have not been paid. The reminder campaign assists the business to create and send a reminder to their customers wit...
    • Feb 24, 2025
  • “Create session error: The folder version is different

    NathanGould
    NathanGould
    Identify the Mismatched Versions: Note the versions mentioned in the error message (R090.027.055 and R090.035.112). Check Current Folder Versions: Navigate to the folders involved in the session. Select update from administration > utilities an...
    • Feb 24, 2025
  • how to correct Mismatch in the quantity column in stock report in Sage X3

    NathanGould
    NathanGould
    To correct a mismatch in the quantity column in a stock report in Sage X3, you can follow these steps: Identify the mismatch: Review the stock report and identify the specific items or transactions where the quantity column shows a discrepancy. Veri...
    • Feb 24, 2025
  • “Certificates cannot be handled from an untrusted host” error in Sage X3

    NathanGould
    NathanGould
    Verify Hostname Consistency: Ensure that the hostname in the SSL certificate matches the hostname of the server. If there is a mismatch, update the hostname in the SSL certificate to match the server’s hostname. Update the Hosts File: Open t...
    • Feb 24, 2025
  • How to restrict business partner to trade with one or more companies.

    Nkhumeleni
    Nkhumeleni
        How to restrict business partner to trade with one or more companies.   A business partner is an entity that can be a supplier, customer, sales representative, carrier, order-giver, service provider, factoring organization. These...
    • Feb 21, 2025
  • Depreciation accounting entries not generated for assets of "PROVISIONAL" holding type.

    Nthabi24
    Nthabi24
    Depreciation accounting entries are not generated for assets of holding type Provisional. Explanation:  This field is used to specify the holding type of the asset. Assets with the 'Provisional' holding type are processed as 'Prop...
    • Feb 21, 2025
  • No matching period found for the date range specified. Please check the depreciation context for the company.

    Nthabi24
    Nthabi24
    The below error may be observed when running fixed assets reports. Solution:  Select Funds account on depreciation context.     This flag is used to specify that the information flow by account are managed.   Once the funds...
    • Feb 21, 2025
  • Work Order Costing Types

    Mikovhe Ramawa
    Mikovhe Ramawa
    When a work order is created, processed and costed, three different costs are involved: Theoretical, Release and Actual. The two first costs can be found as below: The 2 records are created when a Work order is created: The First cost is called&nbsp...
    • Feb 21, 2025
  • Best practice on how to create a Web service user

    Liberty.petja
    Liberty.petja
    The user will be able to perform Web service calls internally and externally. The user must exclusively be used for Web services. User does not need to have access to the  Navigation page. Create a Security profile:  Administration > Ad...
    • Feb 20, 2025
  • Project Management Best Practices

    Tebogo
    Tebogo
    Project Management Project management is the application of processes, methods, knowledge, and skills to achieve the objectives of the project Sage X3 Project Management is a new Sage X3 module with the capacity to address these factors. Sage X3 Proj...
    • Feb 19, 2025
  • No expense will be created for line 1000: Social and IAS accounts cannot be considered as fixed assets and the product can be considered as a fixed asset.

    Nthabi24
    Nthabi24
        When the above message is observed the fixed asset expense will not be created should you continue.   Cause: The accounting code assigned on the product is not linked to an account or the account linked is not an expense creat...
    • Feb 19, 2025
  • Date field default year 1930 instead of 2030

    Liberty.petja
    Liberty.petja
    As we are getting closer to the year 2030 some of the functionalities requires that the user adjust the dates settings accordingly for instance the expiration date field can go beyond 2029. This is the challenge that most of users encounter as the Pi...
    • Feb 10, 2025
  • Sage X3 Patch 36 Multi Tier environment issue

    Renier
    Renier
    Should you currently consider to roll-out the latest version of Sage X3 Patch 36 on a Multi-Tiered Server environment. You may experience an issue with adding the X3 Database Component forboth the SQL Database and Oracle Database components.A Ho...
    • Feb 6, 2025
  • Stock Requirement parameters MRP calculation tab

    Mikovhe Ramawa
    Mikovhe Ramawa
    There are MRP/MPS specific setups under (GESPCB) Setup, Stock, Requirement parameters. Note: this area is site specific and affect all products under this site. The requirement parameter’s function has 4 tabs available; the first two are r...
    • Jan 10, 2025
  • Advanced bank statement payment creation process.

    Nkhumeleni
    Nkhumeleni
    Advanced bank statement payment creation process.   Bank transaction management function is used to review and manage matching results for open items or existing payments. The matching letters that are used for advanced bank statement exact matc...
    • Jan 3, 2025
  • Prepayments and Prepayment invoices

    Tebogo
    Tebogo
    Prepayments and Prepayment invoices      In Sage X3, prepayment invoices are used to manage advance payments for sales orders. Here’s a brief overview: Creation and Management: Prepayment invoices are created and mana...
    • Dec 30, 2024
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