There is no glitch in Sage 50 as most people using Sage 50 on a regular basis use a numeric key pad. I would suggest there is a hardware issue with your keyboard / numeric key pad which should be checked by a technician. Normally all that is required to keep the keep pad working is to be sure the NumLock is on.

believe me, i've made sure NumLock is on!!! that was the first basic thing to check. My hardware works in every other program so, no, there is no need for a tech to check on that side. Other suggestions technical advise to give me? Never happened with anyone else?

believe me, i've made sure NumLock is on!!! that was the first basic thing to check. My hardware works in every other program so, no, there is no need for a tech to check on that side. Other suggestions technical advise to give me? Never happened with anyone else?

I am just making a suggestion, I am not a techie but I do use Sage 50 daily. I also monitor the various forums both on Sage City and Social media and this problem has never been mentioned to the best of my knowledge. If this was a  technical glitch in the Sage 50 program you would hear complaints right across the country. Sage users are not very quiet when a problem arises.

Sage technical support is great, the problem is trying to get to talk with them. Did you try the live chat from within the program. Request a call back from a level 2 technician and see if that helps. They, with your permission, can connect to your computer and try various things to see if the cause can be determined. Obviously there is a cost to this service unless you have a current service plan.

You have not mentioned which version of Sage 50 CDN you are using? If it is an older program Sage may not still be supporting it. Also, if it is very old remember it was not tested on the newer operating systems and this may be another possibility. Again I am just suggesting things based on little to no knowledge of your set up.

Thank you for your answer; i did talk over the phone with 2 different levels of techs, for 1h47. I was suppose to have a callback this morning to go up to next level but... still waiting.  My Sage version is the 2021 and, yes, paying for the support plan.  thanks again for your time.