Character input - not a keyboard issue

Question

We have been having this issue for YEARS. We have called multiple times, it is happening on multiple computers, and is not the keyboard. We have even had a video conference with Sage. 
 We are entering invoices and all of the sudden, our letters and numbers are symbols, spaces, dashes, tab is backwards, and caps locks is disengaged/engaged and the numbers only type the symbols above. 
 We have called numerous times, nothing. Sage logged in remote and witnessed it, still nothing. Sent videos, nothing. We have tried the "solution" listed here, nothing. I found a similar thread, it is marked as solved, but it is not. 
 This is not an isolated issue. I work on four separate Sage accounts and it happens at all of them.

Erzsi_I · Answer

Hi Jacqueline Van Londen , 
 Thank you for bringing this persistent issue to our attention. I've escalated your comments onto the Sage 50 Canada support team for further investigation. 
 Although we do not have specific resources in the Sage Knowledgebase addressing this exact character input problem, it's possible that the issue may relate to software settings, conflicts with other installed programs, or regional settings that affect character encoding. While we work on getting you the support needed, here are a few suggestions that might help isolate or temporarily mitigate the issue: 
 
 Check Regional Settings : Ensure that your computer's regional settings match the format expected by Sage 50 Canada. Sometimes, discrepancies here can cause unusual behavior in software applications. 
 Software Conflicts : Temporarily disable or close other programs running in the background to see if there's an improvement. This can help identify if another application is interfering with Sage 50's normal operations. 
 User Permissions : Verify that all users experiencing this issue have the correct Windows OS permissions for Sage 50. Incorrect permissions can sometimes lead to unexpected software behavior. 
 Update and Patch : Make sure that your Sage 50 Canada software is up to date with the latest patches and updates. Occasionally, such issues are resolved in software updates. 
 
 Hope that one of these steps offers a temporary workaround until our support team can provide a more permanent solution. Rest assured, we are committed to resolving this issue and will follow up with additional information as soon as it's available. 
 Warm Regards, 
 Erzsi

Sage 50 Canada

Character input - not a keyboard issue

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