• Payroll Role Journal, issues after 2024.1 update

    Has anyone experienced gray out employees that cannot be selected on the payroll run journal? I have updated to latest version of sage, check employees DD and info, all looks good. Advice?
  • WSIB ceiling not updated automatically inside Sage 50

    I am not sure, if it has been already addressed by Sage, but I noticed that WSIB is being accrued on pay-cheques for a person who is over the WSIB ceiling of $100,422 (for 2022) this month. All the years prior to this one, Sage 50 stopped accruing WSIB…
  • Payroll Cheque run problem

    Hi all, I'm a new user of sage 50, can someone please tell me if this (picture attached) happens regularly? The company I work for does not have 8000+ employees. I'm currently trying to see if I can get around to making the payroll process more…
  • Non-billable items on time slips

    I use timeslips to record my employee's hours. All of the various items are set up as non-billable hours. However, for some reason, when you record a timeslip it still records billable hours, even though the item is non-billable. The off shoot of this…
  • Sage forcing us to pay for annual subscription

    Wow, I just learned that I am being screwed in a major way by Sage's new approach in regards to pay services. I used to buy the Sage software every 2-3 years. We did not mind not having the latest version since we are a VERY small business of just 2…
  • Emailing Invoice issues and Deactivation of Payroll functionality

    I am so frustrated and disappointed with Sage. As of Oct 2015 I was forced (duped) into upgrading to Sage 50 because I could no longer email Invoices. After doing the upgrade, I still couldn't use the email function and was given instruction on how to…
  • Sage Simply Accounting 2012 premium crash using project allocation

    Recently upgraded to Windows 10 on two computers exactly the same. No issue on one system however on the second system when I try to allocate an expense to a project, simply crashes. Any ideas as to what I can look at? I have re-installed Simply Accounting…
  • program stops responding after printing T4's

    I am currently processing the T4's for all my client. However, every time I process the printing of the T4's and summary, the program stops responding and I have to shut it down and start it up again. I am using accountant version 2016.2. Anyone else…
  • Deduction linked account error

    My sage version is SAGE 50 CA. I can't link personal expense account with the deduction. Error msg shows : "The program detected an error in your data when looking for information related to record. You may want to restore your latest backup. " …
  • Cannot access employee record information

    Hello: We have a user that is not able to see the employee information. She goes into the Employee and Payroll module, double clicks on an employee, an hour glass appears for a few seconds and nothing happens. She has been on leave but would come…