Pension postponement date error

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A company I look after sage accounts for has another company look after the payroll using sage, I complete the pension return to the regulator via Smart Pension.  I have some knowledge in Sage Payroll but am not an expert so need your help please!

The company has one employee and agreed 3 months postponement from the date of employment which was the 14/05, this was set at eligible date of assessment of 14/08.  I've since received the payslip and noticed that the deduction made was as if it was for an entire month of pay. Not starting the pension from 14/08.  The reply when I've advised on the settings they have used.

You should have chosen a particular date to postpone to, not a period of work/tax payment time frame (see below) where I am assuming you are using sage.  
Apply worker postponement to

Enter the date to postpone your employees to.

The date you enter is set as your deferral date. If the deferral date doesn't align with the first day of your employees' tax period, this may result in pro-rated calculations.

Instead you have chosen the following option
Apply worker postponement for

From the drop-down list, choose the number of months to postpone: 1 month2 Months or 3 Months.

Your deferral date is set as the first day of the tax period based on your employees' pay frequency. This option avoids the need to pro-rata your pension contributions.

They have since said the following which I find hard to believe and think they should do a rollback to alter the values concerned

'Having checked the settings in Sage I can see that the postponement date was set to 15 August (not the 3 months).  Based on this we fully expected Sage to calculate pension contributions based on the whole month as indeed has happened.  I have called Sage to see if there is any way around this and they confirmed that based on current legislation and the rules of The Pensions Regulator that the amounts showing of Mr xxx payslip are correct and for them to be any different could lead to a fine from The Pensions Regulator.' 

They don't submit information to the pension regulator and therefore I don't feel they can make this statement about the fine.  Any feedback or advise would be appreciated.

Thanks in advance

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    Hi Lindsey,

    Thanks for using our Product Support Community.

    This can happen when the deferral date doesn't align with the tax period. This can result in the postponement needing to be ran in the following tax period. You can find full info on how to postponing employees using the Sage 50 Payroll Pensions Module here.

    You must apply worker postponement before you update records for the period in which your staging date falls.

    I recommend you contact The Pensions Regulator (TPR) to confirm about the fine.

    If this has answered your question, please click on the ‘This helped me’ link below.