• Pension cyclical re-enrolment process

    My cyclical re-enrolment date is 1/11/19. I run payroll once a month on 20th of the month each month (or closest working day). Can I go ahead and run pension assessment now and complete my re-enrolment ahead of running my payroll at the end of this…
  • Pensions Awaiting Confirmation (NEST)

    Hi, My last week's pensions are still in the "Awaiting Confirmation" stage after being "sent" (now created 5 days ago) and haven't been received by NEST yet which will soon result in a late payment to NEST. Because the prior week's pensions are…
  • Pension Data Exchange Error

    We have recently updated payroll to V25 and I'm trying to enter pension Data Exchange info. It is not allowing me to do it, a message appears as follows 'unable to get property length of undefined or null service Can anyone help with this? Th…
  • Auto enrolment before postponement period ended

    Hi, Is there anything wrong with pension assessment at all? Asking, because when I postponed an employee for 3mths, he got auto enrolled the next month for no apparent reason.. Has this happened to anyone else at all?
  • Auto enrolment and non qualifying scheme

    Hi All, I have an employee who is currently in a pension that is non qualifying. I have added her to pension assessment for auto enrolment but her existing pension is no longer being deducted from her pay. Can she not have a qualifying and a non qualifying…
  • Reports for teachers and LGPS pension Monthly data collection

    Last summer we were promised that the monthly data collection reports for teachers pension and LGPS would be available by end 2016. I understand that now no date for release of the modules is planned. We purchased the auto erollmentadd on believeing that…
  • Pension Assessment is hanging after installing version 24?

    I can't do the pension assessment since upgrading to version 24. It just hangs at the Assessing Employees stage. Is there a patch I need to install?
  • PENSIONSYNC

    As the largest payroll provider for SME's I am surprised that Sage Payroll does not support Pensionsync for Aviva ESZ. I can't understand why the pensions module does not include all pension providers who support Pensionsync. Is there anyone else who…
  • Pension assessment default printer

    When running the Pensions assessment option and click the Print Icon this then attempts to send to a PDF print driver that we have installed. This is not the default printer. Every other option prints to the default printer. Is there a setting that…
  • Pension updates mid month

    Can I update employees pensions outside of when I run payroll? For example, can I add opt out dates or do I need to wait until the end of the month when I run payroll? Also, do I upload the signed opt out forms via Sage or do I need to do via NOW Pensions…
  • Pension postponement date error

    A company I look after sage accounts for has another company look after the payroll using sage, I complete the pension return to the regulator via Smart Pension. I have some knowledge in Sage Payroll but am not an expert so need your help please! The…
  • new pension scheme has just set up by the client but payroll scheme has been running a year, how is best to process this ?

    new pension scheme has just set up by the client but payroll scheme has been running a year, how is best to process this ?