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  • Missing employee on reports but on FPS

    1 employee has been missed off all payroll reports but has been included on the FPS report, how can I get them included in the reports or run a report which shows his pay please?

  • Employee reset password issue - Invalid Captcha Code

    One of our employees needs to reset his password for the online payslip portal. When he enters his email address and clicks on the box (I am not a robot) it keeps coming up saying "Invalid Captcha Code". He has tried to do it on his mobile browser and…

  • Pension updates mid month

    Can I update employees pensions outside of when I run payroll? For example, can I add opt out dates or do I need to wait until the end of the month when I run payroll? Also, do I upload the signed opt out forms via Sage or do I need to do via NOW Pensions…

*Community Hub is the new name for Sage City