Under our testing Site, we have two users. One works fine, the other ([email protected]) is stuck in Failed status. I can't seem to remove him or add another user.
How to Reset Process:
From the site, select the processes icon:
If you have a role that allows you to reset the process, you will see a very small icon next to the status of the job.
Click on the icon to reset the process.
I apologize for the very small image... i couldn't seem to get this reply to accept any bigger.