Sage 2023 Update Failure and Repair

SUGGESTED

I am just checking to see if there is any recent good news on trying the update again?  Is anyone still experiencing the debilitating lack of function of the 2023 version?  I don't want to go through another update before I should, as it is costly to re-load this if it is still not working. 

I am still in disagreement with Sage on their discontinuance of the 2022 version when it works and the 2023 is still fraught with issues. If Sage people are actually listening to these messages, be advised that we are real companies and people that are having real issues, not customers only identifiable by their customer number.  You should not move on to the next version just because it is your tradition.  You should only move when it works. I reiterate that your moves cost us money and time if not done well. 

I look forward to hearing back from anyone with their current status and if you feel things have Improved or not. 

Parents
  • 0

    Well said Wise1. Seems like Sage sits back and cowers, not wanting to respond to serious questions such as yours. Hard to hold any respect for the company giving how they handle problems. Seems about like dealing with the government, "just trust us" even though we have marginal reasons to, given the problems and deafening silence to valid questions. So what happens, come March 1st Sage? Does 2022 just simply quit working?? This is a serious question, Or does 2022 keep working, but if we have a problem, they ain't helping?? How about an honest direct answer from your PAYING customers.

Reply
  • 0

    Well said Wise1. Seems like Sage sits back and cowers, not wanting to respond to serious questions such as yours. Hard to hold any respect for the company giving how they handle problems. Seems about like dealing with the government, "just trust us" even though we have marginal reasons to, given the problems and deafening silence to valid questions. So what happens, come March 1st Sage? Does 2022 just simply quit working?? This is a serious question, Or does 2022 keep working, but if we have a problem, they ain't helping?? How about an honest direct answer from your PAYING customers.

Children
  • 0 in reply to Tom1410

    My understanding is the program will work, just as other customers still use versions older than even 2022. However, it is the support that ends, so support will not help unless you have the most recent version. I think they should still support 2022 until these issues are fixed, but I don't work for them. I can't speak personally on the issues of 2023 simply because we have avoided the upgrade seeing so many others have problems. We don't have time or resources to deal with that.