Were you having any issues before the update?  What message are you getting? 

Shirley Byard, Sage 50 Certified Consultant 

Without details about your issue and environment, is hard to dx what could be wrong.

Probably too late, hopefully you have a backup prior to the "update", but if you have that backup, perhaps revert to the previous version and wait until last week of March 2024 to "upgrade". Someone in corporate had the great cost savings idea of outsourcing QA, as in "ship it and we'll fix it if (when) QA (customers) report issues". So you would be better of waiting until QA (customers) run into and report more issues. Perhaps by March 2024 Sage release patches for all the stuff they missed.

We are still running v2022 because they didn't get their act together until March 2023, by then, we didn't want to have to upgrade 40 PCs to v2023 only to reinstall v2022. If you are not using payroll or need tax tables file, just don't even upgrade.

That is how we approach the upgrades also. We wait until we absolutely have to upgrade. Unfortunately, we were forced to upgrade to 23 because we use the credit card processing through Sage. Thankfully, the issues we have are the same as before upgrading.

If it is a password Issue, I can modify your passwords so you can get into the program.

There is a small fee for this service.

[email protected]   304-233-2612

We are insured and are BBS accredited!

We found this out the hard way last year when we couldn't process credit card payments the day after de-support.  Very poor documentation and support indeed.

Hi RonnieTSI ,

We're sorry to hear about your issues with Sage 50 and the impact it's had. Your situation is our priority. We've escalated your case to our support management for immediate attention. They'll be in touch soon to resolve this. 

In the meantime, if there are any additional details or concerns you'd like to share, please don't hesitate to reach out to us directly. Here's a link for chat support and or phone at 1-866-747-3888. Your business and trust in Sage are incredibly important to us, and we're dedicated to ensuring your experience with our software is a positive one moving forward.

Warm Regards,
Erzsi

I wanted to follow up on this for everyone who has seen or commented. The escalation tech scheduled a call with me this morning and remoted in and solved the issue in less than 30 minutes. He was very prompt, polite, and knowledgable. I appreciate what the Sage support team did to solve our issue in the quickest manner possible, even with my schedule being a roadblock.

Amazing! Thank you for sharing this update, let us know if you need anything further