• AP - This program is about to close. See the journal in the following location

    We started experiencing this issue 2 days ago and it seems that we are unable to get past the error. When trying to make a payment in Sage AP, my user gets the following error when trying to submit: This program is about to close. See the journal in the…
  • Job list disappeared from Timberscan

    All of our jobs have disappeared from Timberscan and we can no longer select for routing. Any advice?
  • Error trying to Move PJ Jobs to Archive folder

    We are trying to move closed jobs in PJ (Project Management) to an archive folder to reduce the size of our database, We have tried multiple times with no success. Things that we have tried. 1- set up a new dummy company to move to 2. tried to move…
  • I have a Purchase Order that is showing in committed cost but has completely disappeared. How do I resolve this?

    I issued a CO to an existing PO last week, printed and sent. It was there, I have the proof. This week the PO is not showing in a PO Log but the line items are showing under committed cost. I have no idea what happened. Any help would be appreciated.
  • Sage 300 CRE - COST CODE ISSUE/ERROR - Cost Code Not Allowed to be set up or used for a project.

    I have 2 Cost Codes that have randomly stopped working for 2 users. I am the Admin and it won't let me use them for 1 specific job only. The other 2 users is for any project. Won't allow them to be used when entering a Change Order Request in Project…
  • BL generating it's own invoices without prompting?!

    We do almost all Cost-Based invoicing. In the past few cycles, billing has been generating invoices un-prompted! Has anyone else experienced this? Our process is as follows: 1. Generate Work in Progress for ALL jobs 2. Generate Cost Based invoices…
  • Unprintable characters found

    Sage 300 Construction and Real Estate v20.3 After running “File Doctor” we notice several errors. I found the client record with the unprintable characters error and manually replaced the text without any special characters. A re-run of “File Doctor…
  • Application Missing

    Accounts Payable Application is missing. Help! I am working on Sage 300 Construction and Real Estate version 18.2.2
  • Receipt Adjustments impacting GL. HELP

    GL overvalued vs physical inventory at year end. I believe it's being caused by a lot of Receipt Adjustments that don't have a location showing in them. Is anyone else having/had this problem? What causes Receipt Adjustments and why do they overvalue…
  • Possible Data Corruption

    Sage300 CRE Version 17.1 Rev6 We had a power issue and the database server shut down unexpectedly during operations. After the server was powered on again, several users complained they were getting errors in the application. We tried restarting the…
  • Server hard drive filled SageReplicator .slg files?

    The Sage 300 CRE C: drive filled up and caused the Data folders to look as if the rights had been removed. It was caused by .slg files like this: "C:\Users\Public\Documents\GlobalSettings\SageReplicator\4148 - 131882004005307603.slg" There were only…
  • Made Copy of Company - GL - Incompatible Account Format

    FormerMember
    FormerMember
    Created a New Company for testing purposes - copied all applicable files into new company per online instructions. Everything in new company seems to look OK, except the GL accounts had a different format (the - and . appear to have been removed). In…
  • After upgrading Sage 15 to 16 - Inventory File Upgrade Error "Can't Start a support ticket on-line???"

    Year end is always a pain but this year upgrading from 15 to 16 I have trouble upgrading files in Inventory. The error is Field 'useunits' must have a value. So somewhere in the Inventory database the default value for "useunits" has not established or…
  • can't link change order to a commitment 13.1 Up9

    In PJ we are unable to attach/link a change order to a commitment. We open the commitment and link a change order, and when we do a print preview the information does not show. We were able to get one to link save and print, out of 10. Not sure why…
  • Timberline Office / Sage 300 / Version 9.7

    In advance of closing 1099 year, backed up data which indentified corrupted files. Ran file doctor and saved to file. Tried to view file and received the following error message: Unable to load the company infomation from the system database due to the…