I think we have a similar situation where we ship short.  It DOES not create a shortage.   There is no shortage really.

1. Customer orders 3 widgets. The order is entered as 3.

2. Client goes to warehouse and can only find 2.  

3. Pull up the SO and Line and on the action button do manual allocation.   Change allocation to 2 and create a shortage of 1.

4. Save it and it leaves it at 2 but does not create a shortage, even though inventory still shows we have 1 left.  It does not allocate it.

This seems to change THAT line to manual allocation temporarily.  Not sure that will work.  Someone should check my work. 

I am replying to my reply.  Went back and tested.  It will create a shortage.  When doing the manual allocation you get a prompt.  

I thought  it did and we had created shortages to get PO allocation against automatically so I was looking at some items and they didn't seem to have shortages.    The users must have messed up.   We should just turn off the option button since this client always want shortages highlighted.

Video.... https://www.youtube.com/watch?v=UNqrpiJ6lfc&t=145s

I am replying to my reply.  Went back and tested.  It will create a shortage.  When doing the manual allocation you get a prompt.  

I thought  it did and we had created shortages to get PO allocation against automatically so I was looking at some items and they didn't seem to have shortages.    The users must have messed up.   We should just turn off the option button since this client always want shortages highlighted.

Video.... https://www.youtube.com/watch?v=UNqrpiJ6lfc&t=145s

Stephen,

after you get the prompt, and create a shortage, can you make some sort of change to the header of the sales order so the save button will become undisabled. Press the save button, and does the system auto allocate the shortage with the products available?

AFAIK you can.  We change the rep and said "affect detail lines YES"  and it didn't change.  

Here are two items, manually allocated with a shortage and without a shortage.  They didn't change.  

As I said, i think the manual allocation locks it as manual.   You have to reallocate it to change it back. 

It is allocating for me though...

Before:

After:

It allocates and eliminates the shortage if i say YES to affect detail lines.   If I say YES if the same value and I am changing the sales rep, it did not.  

No or Yes if same value when changing rep only then save

Yes, then save

So in some cases, don't know all, it appears that on a SAVE it does refill the allocation if you still have them in stock.  

yeah.... that is the problem... How can I make that stop?

EsfahaniAny ideas how to fix this?

There is Parameter value Setup>General Parameters>Parameter values>STO>[your solution folder or legislation]>MIS>SHTDLV - it will allow or prevent to generate the shortage for missing quantities. 

The parameter setting is irrelevant to this problem except that i need to be on and it is to allow shortages.

The problem is solved by a manual allocation but it was not working consistently.  Maybe it is if you are very careful.  

I think i found the procedural error in entering the manual allocation.

1 Do a manual allocation creating a shortage.

2. Go to management tab and add "jack" as a contact ( if you don't know jack....) and Save

Shortage stuck.  I did not reallocate.

The difference was that I ONLY entered the shortage on the grid of the manual allocation page and did not change anything in the header.    Changes in the header seem to cause inconsistent results.  Specifically, do not change the TO ALLOCATE field in the header of the manual allocation screen.  Only the grid.

Tested twice on two orders on two lines.  If you say affect detail lines when you save the header changes it will reallocate and the shortages are gone.  You are hosed 

Please test.

I may need to make a small change to my you tube video.