Hi Giang,

What version and patch level are you on? It always helps to include this information in the forum queries. Here are some items to look at while troubleshooting:

• Do you have any customizations? Try Development, Utilities, Dictionary, Difference analyzer, Objects (ACOMPOBJ) to identify object, window, screens differences between the X3 folder and the production folder. The X3 folder should have no changes.
• Did you recently upgrade or add any 3rd party products?
• If you upgraded and have 3rd party products or customizations, were those upgraded also.
• Run an engine trace to tract the transaction. See Sage knowledgebase article: How do I run an engine trace from within a function? (81615)
• With versions v12p20 and above, you cannot have a test folder. The test folder must be in a separate environment.
• Search the knowledgebase for articles with "non-existent label."  They might give you an idea.

I hope this gets you started!

Hi Giang,

What version and patch level are you on? It always helps to include this information in the forum queries. Here are some items to look at while troubleshooting:

• Do you have any customizations? Try Development, Utilities, Dictionary, Difference analyzer, Objects (ACOMPOBJ) to identify object, window, screens differences between the X3 folder and the production folder. The X3 folder should have no changes.
• Did you recently upgrade or add any 3rd party products?
• If you upgraded and have 3rd party products or customizations, were those upgraded also.
• Run an engine trace to tract the transaction. See Sage knowledgebase article: How do I run an engine trace from within a function? (81615)
• With versions v12p20 and above, you cannot have a test folder. The test folder must be in a separate environment.
• Search the knowledgebase for articles with "non-existent label."  They might give you an idea.

I hope this gets you started!

pnightingale, thanks so much for your advice