Hi Chunheng,

You have a couple options.

1) If there is another System Admin user account setup in your system, they can reset the password through Administration/Users/Users.

If that is not an option..

2) This change can be made using a Mongo tool such as Studio3T, if you need assistance determining the correct values please open a support ticket for assistance with that.

If you are not a BP you will need to reach out to them and they can create a support case for you.

1) nope.

Just `admin`.

`import` user was purged using a mongodb command from a script.

2. In MongoDB, do I need to copy the whole `admin` section from another same X3 version and patch level `admin`?

I vaguely remember it doesn't work if copy over just the encrypted password over.

If:

- same version

- same patch level

- same login id/name. In this case, is `admin`.

- same salt2

then can just copy in the hashed password wholesale from own X3 instance.

For edge cases, it probably doesn't work since I noticed syracuse does its own upgrade scripts on per needs basis, especially from lower versions to higher versions.