[X3v12] Pressing Navigation Page lead to pure whiteout and blank screen after a new group and role creation

Hi,

Not sure the exact steps but this normally occurs after I set up Security Profile, Roles, Groups, and a user for a test run in Syracuse Administration module.

Often occurs in Google Chrome.

I normally use Firefox as an emergency when this occurs.

Login and press the navigation button

Pure white screen:

When I check from Chrome's Console

While restarting Syracuse should resolve the issue to the ire of the company, is there any other way I can resolve this?

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  • 0 in reply to pnightingale

    Hi,

    I am now interested in a consistent way to trigger this issue now.

    It seems to happen during Syracuse new user setup period and sometimes I get response from client that clearing everything does not work for some reason but changing browser using different browser engine like from Edge/Chrome to Firefox does.

    The surefire answer I confirmed was restarting the server/Agent Syracuse service, incurring downtime cost.