Sage X3

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Workflow emailing - Email notification not working

Posted By percy mangozho 10 months ago

I have had about 3 clients mentioning that all of a sudden workflow notification emails are not being sent anymore.

When the purchase order or purchase request is created the emails are sent without issue.

However, when the transaction is signed the notification email is not being sent.

Any idea which areas to check and how to resolve?

0 chunheng 10 months ago

1. Check Usage > recurring task for the signature workflow. Check if active. Check on Usage > Query Management to see if it is actually running.

2. Check workflow rules and see if it is active.

3. Check your email address host used for Sage X3 emailing. Maybe it got caught as spam?

4. Check the logs on SMTP relay server / email address host.

Other than that, Sage X3 version and patch?
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0 Sammylie 10 months ago

Hi,

Please check the SMTP, maybe they change username and password of the SMTP.
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Sage X3

Workflow emailing - Email notification not working

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