All in one fowl swoop they have proved who they really are!

Sadly yes.  If there are just some transparency of whats happening and how the problems are aimed to be fixed and the way forward, people will calm down and tri to understand in my opinion.  But, there are no feedback what so ever on the way forward.  

Hello Ezbe, we understand your frustration and are doing everything we can to restore the service. We are fully aware of the impact this is having on your business and apologise profusely.

We are unable to give you an exact timeframe for when the service will be operating at full capacity. 

We will continue to provide regular updates to all customers via Sage City.

Heidi,

We are not a bunch of fools. You are very courteously telling us absolute nothing !!!!!!

THIS IS UNACCEPTABLE.

I was very hesitant to move to Cloud Accounting and this whole issue has just confirmed all my doubts. We have an online business and have been unable to create quotes and invoices, which reflects very badly on our business - on top of losing orders! - online clients want immediate responses and service. This is an absolute disaster!

GO another route , cause now you cant even get to first base , nevermind even trying to work .

ITs doesnt even OPEN  on SAGE ...  ANd still SAGE and the TEAM remain silenty DUMB...

What updates? Your Status.Sage page gives only two updates, one at 12 just before the current issue came full blown....and then at 1:30pm about banking feeds. Your first one which I can only assume relates to our current problem, is over 4 hours old, and does not address the Full Blown crash experienced just after that update.

This is not regular updating, this is updating as I feel like it and too many people moaning, so we need to calm the voices down a bit.

God help you guys should this whole system collapse 100% and we have no back ups and lose our information!!!!!!!!!!!!

Heidi 

With all due respect, you DO NOT understand our frustrations. Lip services and apologies are not good enough because my clients and I have lost large amounts of money and time. If you had an understanding of our frustrations you could explain the extent of the problems you are facing from day one and told your valued customers that the system will be off for 10 days and longer. But you didn't because if I knew this was going to happen I would have enough time to move to another cloud accounting package before month-end. Now it is too late... and my clients are deeply affected by this. You have no idea. 

Imagine that!! I did not even think about that scenario. I wonder if Sage will ever recover from this?

But the system did collapse 100% for the past 10 days, that is how long ago we could access the system on a normal basis. 

No, we are expected to accept a standard 8% increase each year in fees and then roll with the punches. 

Think of it this way.
We are all on this super Highway, but now we are stuck as there is too much traffic. We are not moving. Then an accident occurs and prevents us from moving at all until the scene is clear. But you are still in your car intact.
Now there is an explosion and the highway starts to collapse, taking you and your car crushing it, or burying it under rubble...so now you are no longer intact anymore, just like our info won't be should this infrastructure failure on their part spread beyond where it is now. 

hahaha excellent analogy. What?! you actually made me laugh while I am sitting in my car and the highway collapsing 

No, they don't. They do not grasp the severity of this situation. And they have Heidi here dishing out the same apologies, but no solutions... 10 days later. 

The replies are absolute lies saying some customers are experiencing issues!  All your customers are experiencing issues, the system is unstable and there is a problem with your servers, get some real technicians that actually know how to work on servers and can sort this out!

Ooops, sorry man....bad timing (HAHAHA)

Unfortunately, the real experts are now either in Australia, NZ or the UK and they are not allowed the visit this beautiful country and to get us out of this hole.