Sage VIP Classic and Sage VIP Premier

Some of our Office 365 users who use the PDF email payslip option have reported issues with their emails not being delivered. This is where your have setup the SMTP ( Simple Mail Transfer Protocol) server as smtp.office365.com. The following message…

Update (3 October 2023) The Payroll Authors Group (PAGSA) received confirmation from the South African Revenue Authority (SARS) that the issue has been fixed/resolved and will be implemented on their systems during the course of this week. It is…

A patch file has been released for Sage VIP Classic and Sage VIP Premier Release 6.0a and 6.0b and is available on the Sage Portal . The patch file includes an updated program file to resolve the error "Value Dispose () cannot be called while doing…

We are aware that some customers experienced the error message "Object reference not set to an instance of an object" in the following scenarios: When accessing the system the first time after updating and converting company data to the new version…

Update 2023/03/28 If you receive this error message when you access the sysem for the first time after installing the update, please ensure to download and install the latest software installation file dated 2023/03/13 from the Sage Portal. We have…

Update 14/03/2023: We have release new software and articles to resolve the reported error. Click here to view the post with more information. We have received a few reports of customers experiencing the error message "Object reference not set to…

The South African Revenue Service (SARS) has issue the following notice* in regards to a specific error experienced when submitting the EMP501 on SARS e@syFile, related to the pre-populating of the EMP201 declared liabilities. Employers impacted by…

We are aware of the following scenario resulting in SARS e@syFile import errors: You are generating the IRP5.23 file using the IRP5/IT3a report on Release 5.8a, for the 2022/2023 Interim EMP501 Reconciliation (mid-year) Submission The SARS e@syFile…

We are aware that a number users have experience an error message referring to ETI values calculated where the employees age is invalid, when importing the IRP5/IT3a file into SARS e@syFile, Refer to the example below where the employee's age in the…

One of the new IRP5 codes for for the 2020/2021 tax year is 4587 . Code 4587 reports the exempt foreign employment income in terms of section 10(1)(o)(ii) of the Income Tax Act, taken into account by the employer for PAYE purposes. This is to accommodate…