We have been having this issue for YEARS. We have called multiple times, it is happening on multiple computers, and is not the keyboard. We have even had a video conference with Sage.
We are entering invoices and all of the sudden, our letters and numbers are symbols, spaces, dashes, tab is backwards, and caps locks is disengaged/engaged and the numbers only type the symbols above.
We have called numerous times, nothing. Sage logged in remote and witnessed it, still nothing. Sent videos, nothing. We have tried the "solution" listed here, nothing. I found a similar thread, it is marked as solved, but it is not.
This is not an isolated issue. I work on four separate Sage accounts and it happens at all of them.
