We had a support call into Sage on 1/2/20. Their temporary fix was to revert back to the old JC setup which Garrett with Sage, did do for us. He changed the registry in the software so the job cost set up will look like the old JC master file on that one workstation. Garrett put in an escalated ticket to the Job Cost lead Denise. They don't know why it won't pull the table and they don't have a solution for it yet.

Thank you Rayann Orr

Do you happen to know what registry entry he changed?  Do you have a support ticket number that they can reference when I call in so I'm not starting from scratch with them.

Here is the case # 8007904970

Thank you.  I'm currently #2 in chat queue.

I just called today about this issue.  The knowledge base article ID number is 70613.  Type that number into knowledgebase and it is the first article "Revenue accounts are unavailable or missing..."

I also did the chat and they didn't resolve.  They told me call to tech support.

We aren't having problems with revenue accounts, it won't pull wc information out of payroll or the state for using the correct state withholding.

and just another example of why EOY FORCED

SOFTWARE updates are a terrible idea.  Get updates out mid year and only worry about tax updates at the end of the year.

I might all be related.  Let me know what you find out.  They said to use the Legacy version of the job setup and they will have a fix/patch on the next upgrade.

Here is the results of my chat......in a nutshell....call support.

"[16:50] Sharyha > ok thank you, My resources say the best next step is to get connected with a phone analyst who is able to dig deeper into this with you. Please call 1-800-551-8307 with your case number 8007904970 to be connected with a phone analysts who is able to remote into your machine and determine the root cause of the issue today and help you get subscribed to this defect ID. Ill attach our case notes so that they are up to speed!
[16:52] Sharyha > You can visit and bookmark our knowledgebase located at http://bit.ly/2bITWtL it’s an online troubleshooting tool that we use as well where you can also search similarly to how you would in google. The knowledge base is available to all our customers so you can use it 24/7! Your call may be monitored and recorded for training and quality-assurance purposes.
[16:52]Sharyha > And did you know we have a resources page with links to many support assets?  Bookmark www.SageCity.com/Resources today for quick access to not just chat, but also community, knowledgebase, and training."

I did do the registry tweak to get back to the old JC setup and it was able to show the list of states in the State field.  Haven't done my first payroll of the year yet, so not sure if the totals will pull correctly or not. Luckily all our jobs are of the same state these days.

Hi Guybor,

We are researching this right now. It seems to be specific to certain data sets as we aren't able to recreate the issue with our sample data.

We will continue to test and should have more information soon.

The current workaround is to revert the Job Setup window back to the old interface:

Any update on this yet?

Hi Guybor,

We are still working on a fix for this that we can add to a future release.

Thanks!