Hi Alex

Please confirm the following:

1. Sage Evolution version and build??

2. When exactly is the error message below observed?

    You did explained, thanks

3. Please send me a screenshot of the error message

    Have received thanks 

4. How regular is this error observed per user? Each time the above discussed actions are done, or perhaps randomly?

5. Was it working fine before?

6. If yes on 5) above, what recently changed on your network, e.g. recent Evolution upgrade, change of Evolution server, any network changes whatsoever?

7. What happens exactly after the error is observed? E.g. Evolution closes or if clicking OK the user can continue etc.?

Have you already uninstalled and re-installed Evolution on the problematic workstation/s?

8. Operating System version of the workstation?

Please send me a screenshot of one of the affected workstation’s Computer (or My Computer) Properties screen.

9. Is the error observed on all Evolution companies? Even on a newly created demo company as well at the client’s site? If unsure, please create a new demo company and test for me

10. Are all users on the network observing the same error on their PC’s? If unsure, please test on the other workstations while logging on as the specific PC’s own agent.

11. Are there any third party applications that integrate into the Evolution company?

Kind Regards

Bennie 

Hi Bennie,

Here is my response as requested and sorry for replying late.

Please confirm the following:

1. Sage Evolution version and build??

    Version 10.1.3.008

2. When exactly is the error message below observed?

    You did explained, thanks

3. Please send me a screenshot of the error message

    Have received thanks 

4. How regular is this error observed per user? Each time the above discussed actions are done, or perhaps randomly?

    This happens as soon as you click on any dropdown/combo box

5. Was it working fine before?

   Nope. Right from the very day we installed

6. If yes on 5) above, what recently changed on your network, e.g. recent Evolution upgrade, change of Evolution server, any network changes whatsoever?

7. What happens exactly after the error is observed? E.g. Evolution closes or if clicking OK the user can continue etc.?

    In the Voucher UI, one can continue by entering the values in the dropdown/combo box manually if one knows the value to be picked but in       the other 2 UIs you cannot continue except you terminate the process and restart Evolution.

Have you already uninstalled and re-installed Evolution on the problematic workstation/s?

   I have done that severally

8. Operating System version of the workstation?

OS Name Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

Please send me a screenshot of one of the affected workstation’s Computer (or My Computer) Properties screen.

Which of the Tabs are you asking for because there are several of them

9. Is the error observed on all Evolution companies? Even on a newly created demo company as well at the client’s site? If unsure, please create a new demo company and test for me

Yes the error is observed in all Evolution companies

10. Are all users on the network observing the same error on their PC’s? If unsure, please test on the other workstations while logging on as the specific PC’s own agent.

Yes

11. Are there any third party applications that integrate into the Evolution company?

Nope

Thank you

Alex

Thanks for the detailed feedback Alex!

1. Question

Please send me a screenshot of one of the affected workstation’s Computer (or My Computer) Properties screen.

Which of the Tabs are you asking for because there are several of them

I want the screenshot of this screen

Also, please confirm:

Are all Evolution workstations using Windows 11 Home edition?

Here is your request 

Not all Evolution workstations are using Windows 11 Home edition, most of them are on Windows 10 Professional edition

Thanks Alex

First note that Sage is not able to support Evolution in a network environment when working in a Windows Home edition PC.

This is simply because Windows Home edition has not been designed to be a network supported OS and as a result the same applies to Evolution and company database network communications and interaction with the SQL server.

Therefore, please confirm:

Are you 100% certain that the same Voucher Management error is also observed on the Windows Professional edition OS workstations?

Or is it perhaps only observed on the Windows Home edition OS workstations?

Sorry, I just need to make sure about the facts 

Hello Bennie,

Here is my response in blue lettering.

First note that Sage is not able to support Evolution in a network environment when working in a Windows Home edition PC.

This is simply because Windows Home edition has not been designed to be a network supported OS and as a result the same applies to Evolution and company database network communications and interaction with the SQL server.

OK I agree with you for a workstation on the network running Windows Home edition but I beg to differ on a standalone PC running Windows 11 Home edition. Some standalone PCs running Windows 10 Home edition don't have this issue but some do. There are standalone PCs running Professional edition with the same issue.

Are you 100% certain that the same Voucher Management error is also observed on the Windows Professional edition OS workstations?

Yes we are, 110% sure. We have also observed the same issue on the Network Server running Windows Server 2016 standard edition

Or is it perhaps only observed on the Windows Home edition OS workstations?

Nope!

Sorry, I just need to make sure about the facts 

Not an Issue

Thanks Alex

Ok. let's continue and thank for understanding all these questions as this is still a fairly new query for us to resolve and there are so much factors involved here.

Please confirm the following:

1. Operating System of the main Evolution Server PC?

2. Are you even observing the same error when working directly on the main Evolution Server PC also?

3. What is the Control Panel  | User Accounts | User Account Control setting on the workstations where the error is observed on? Is it set to Never Notify? Or other setting? 

4. What anti-virus software is running on the workstations?

5. Have you tested by ensuring Evolution is closed, completely turning off the anti-virus on the local workstation, open Evolution and then test what happens in Voucher Management? 

Thanks Bennie,

Here it goes as requested.

Please confirm the following:

1. Operating System of the main Evolution Server PC?

Windows Server 2016 Standard Edition

2. Are you even observing the same error when working directly on the main Evolution Server PC also?

Nope

3. What is the Control Panel  | User Accounts | User Account Control setting on the workstations where the error is observed on? Is it set to Never Notify? Or other setting? 

Never Notify

4. What anti-virus software is running on the workstations?

Kaspersky Total Security

5. Have you tested by ensuring Evolution is closed, completely turning off the anti-virus on the local workstation, open Evolution and then test what happens in Voucher Management? 

Yes

Additional Information:

We observed that certain workstations running Windows 10 Home edition don't have this issue but all workstations with Windows 11 Home Edition do

Thanks Alex

Your feedback is very detailed and precise!

Ok, let's stand still around the OS:
You stated that the issue is observed on Windows 11 Home Edition PC's

But you also stated that: "running Windows 10 Home edition don't have this issue"

So please just confirm again just to make absolutely sure:

Are there any Windows 11 Professional edition workstations that also have the same error?

Hello Bennie,

As at yesterday before the close of business, we observed the issue on some Workstations running Windows 10 Pro and Windows 10 Home editions but, on some workstations, running the same OSes, the issue wasn't there. All Workstations running Windows 11 Home edition have this issue. We don't have workstations running Windows 11 Professional.

Thanks Alex

Ok, let's conclude and take it one step further.

1. Sage simply can't support any workstation working on a network with the Win 10 or 11 Home edition due to the network inability of such PC's and that may be the actual cause of the VM error on them.

2. However, you mentioned that even some Win 10 Professional workstations  also have the same error, correct.

3. My theory is the following:

Because there are Windows 10 Home edition workstations on the network, it may perhaps somehow 'influence / contaminate' Voucher Management operations.

Therefore, please do the following:

1. Ensure all users are logged out of the Evolution company (not just minimized) 

2. Restart the Evolution server PC and all workstations

3. Ensure that only the Windows 10 Professional workstations log on to the Evolution company (no Windows 10 or 11 Home edition PC' allowed at all) 

4. Let only one Evolution user working on a Windows 10 Professional PC workstation and test the VM module, over and over again.

That means, open, process/capture etc, close and repeat. When that user is done testing, then another user also on a Windows 10 Professional PC workstation should also test the VM module,  

5. Please provide feedback on the test results. Are there still any errors observed. 

All of this testing should be done with absolutely no logging into the Evolution company by any of the Home edition workstation 

Thanks Bennie,

I will revert to you soonest with our test results but what's your explanation for STANDALONE PCs running Windows 10 Home or Windows 10 Pro or Windows 11 Home without Anti-Virus having the same issue? 

Thanks Alex

Your feedback on my test proposal will be appreciated. 

That is a good question...

For us this type of VM query is really still some kind of mystery.

However, I'll discuss your query anyways further with Evolution Development to see if they can provide further insight for us 

Blessings!

Bennie 

Good Morning Alex

Do you perhaps have an update for me on the progress you're making / not making?

I have a possible solution I want us to try to resolve this query, if you still need assistance.

Please advise

Kind Regards

Bennie 

Good day.

I have been following closely this conversation. We have been battling with the same issue for weeks now. After trying everything we could possible think of, silly as it may sound, we ran the application as administrator (even though the windows account logged on is an administrator). This resolved our issue. We then made sure that the attached is set on the application - we have had no issue since. Perhaps it might help!

Many thanks,

EM.

Hi Bennie,

While I am sorry for the long silence, we have done as advised but yet some Workstations running Windows 10 Professional still have the same issue.

I am eagerly waiting for your proposed solution.

Kind Regards

Alex

Hi Makamba,

Thanks for your feedback. We have also done same without any success.

Blessings

Alex

Hi Alex

Please consider the following advice:

1. On one of the PC's where the above error is observed: Go to Control Panel | Programs and Features | Turn Windows features on or off

Take a screenshot of the section I have below and paste it on this chat 

2. If the above options are not selected: Ensure Evolution is completely closed on the local PC, select the options marked above and then open Evolution company. 

Is the same error still observed? 

Kind Regards

Bennie

Thanks so much for you input here, Emelda!

At least its yet another solution we can consider in the future 

Hi Bennie,

Here it goes as requested...

I have done as instructed yet without any success.

Cheers

Alex

Thanks Alex

Please confirm the following:

1. Open the currently installed Evolution folder on one of the problematic workstations where the above error is observed, 

e.g. C:\Program Files (x86)\Sage Evolution

2. In here, open the VM sub-folder

3. Right Click Properties on the Core.dll file and go to the Details tab

4. Take a screenshot of what you see and paste it in this chat. My example below 

5. Also, on the same workstation, within the Evolution company, go to Utilities | Manage Extensions

6. At the bottom of the screen, click the button called Manage Add-Ins

7. Take a screenshot and also paste in here, so that at least the Voucher Management record is included

E.g. here is my example

8. If you go to Help | About, is the version  10.1.3.008?

9. Finally, on the same workstation, what is the User Account Control setting (within the Control Panel | User Accounts)?

Please paste a screenshot in here. Mine is below. 

Hi Bennie,

Here it goes as requested.

We upgraded to version 11.0.1.5 thinking it will solve the problem but all to no avail

Blessings!

Alex Kato

Thanks Alex

I'm currently working on the following hypothesis:

There may be an incompatibility between the installed Evolution version, vs the installed Voucher Management install

I'll soon get back to you on this matter with more advise 

Blessings!

Bennie 

Hi Alex

Do you know how to run SQL queries in MS SQL Management Studio on an Evolution database?

If yes, please run the following SQL script on the company DB 

select * from _etblAddInRegister

Then send me a screenshot of this results