Sage50 Cloud. Item drop down list. More than one item is selected / highlighted when using the down arrow key.

SUGGESTED

Hi,

I need help with doing a quote, I get this problem when I try to find an item and scroll down with my down arrow key.  All the items get highlighted as I scroll down and I am not sure which is the item I need to choose.

I am using Sage50 cloud 2023 on Windows 11.  Same problem on Sage50C 2022 after I upgraded to Windows 11.  

Thanks for the help.

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  • 0

    Same problem here.  I was told it was a compatibility issue between Sage 2022 and Win11.  Still happened with Sage 2023.  I went back to 2022.

  • 0 in reply to SFS-001

    Thanks for letting me know.  I am sure Sage knows about this and I hope someone finds a fix.  Has to happen to every user of Sage50 Cloud on windows 11.  

  • 0 in reply to Charles C
    SUGGESTED

    We are working on fixing this compatibility issue, but in the meantime we've determined that the issue is cosmetic: all items in the dropdown appear to be highlighted when using the down arrow key to scroll, but in reality the last item is always the only one that's actually selected.  You can also work around this issue by using mouse instead of the keyboard to select items from the dropdown, as this works normally.

    Thank you for your patience while we work on this graphics incompatibility issue between Sage 50 and Windows 11!

  • +1 in reply to AWalls

    I appreciate you stopping by with a reply.  But saying it is only cosmetic it a real problem for me and others.  We don't expect the drop down list to be all highlighted.  We pay for a product and like it to work as expected.  Working on it?  Windows 11 has been out for a long time.  I am sure this is an easy fix with some coding and no one has taken the time to work on it.  

    Using the mouse isn't the fix also.  

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  • +1 in reply to AWalls

    I appreciate you stopping by with a reply.  But saying it is only cosmetic it a real problem for me and others.  We don't expect the drop down list to be all highlighted.  We pay for a product and like it to work as expected.  Working on it?  Windows 11 has been out for a long time.  I am sure this is an easy fix with some coding and no one has taken the time to work on it.  

    Using the mouse isn't the fix also.  

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