We offer multiple support channels to our customers to allow them to find guidelines, checklists, solutions etc. This information and channels can also be accessed through the Sage Support Resources page.
- Knowledgebase: Access our online database with a powerful search engine to view articles ranging from troubleshooting errors to general payroll processes. Available 24/7, it is a great way f to get the answers you need easily. No waiting in call and chat queues anymore. Visit the Knowledgebase
- Community Hub: Have a question about your Sage product? Want to learn an advanced feature? Join one or more product support groups and ask your question, collaborate, share experiences, and solve questions together. Visit the Sage Community Hub.
- Digital Assistant: Our Digital Assistant (knows as Pegg) is available 24/7 and will help you to find the information or answers your need
- Live Chat: Access Live Chat from your application to ask a technical support consultant quick question if you need assistance
- Webforms: Access this channel escalate investigate complex inquiries to find solutions for. Once we receive your query the Sage team, you will reference number by email which ensures easy tracking of the query. This channel is accessed via the Sage Portal
- Telephone: This channel is mainly for urgent queries or discussing complex issues (e.g. unable to access application, unable to pay employees, unable to meet submission deadline). Talk to a technical support agent if you have very urgent or complicated inquiries. Call us on 086 123 7243
Book a consultation with a Sage Business Partner
Where Sage Customer Support assists with software related inquiries and provide guidance, Sage Business Partners will be able to advise and assist you with system setup changes, payroll reviews/audits, implementation of new modules, or with the complete Tax Year-end process. Click on the links below to find a partner or submit an online booking:
Renewal license and account queries
If you have inquiries related to your license code, number of employees, modules or accounts, you can contact the teams directly for assistance:
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