Webforms allow you to submit a query or request online and is best used to investigate complex inquiries to find solutions for.

You can submit an online case :

• from your payroll application, under the Help menu option:
  • Click Support
  • Log in to the Sage Portal
  • Select Support, then Log a query 
• from the Sage Support Resource page (under the Contact section)
• or you can click here to submit an online case to Sage Customer Support

Once your query has been received by the Sage Customer Support team, you will receive a case reference number on email which ensures easy tracking of the query.

Our dedicated webform team will respond within 4 hours (most often, much sooner than that).