• New Client

    I recently started with the Accountant Edition and I have a new client, I'm wondering what the best process is for accessing their Sage account. I have their login info, should I login and send an Accountants copy to myself or use Remote Data Entry?
  • Mot de passe

    Bonjour, Pour la mise à jour de 2023 j'ai modifié le mot de passe tel qu'indiqué mais j'ai oublié mon nouveau mot de passe comment faire pour ouvrir mon sage.
  • emailed hacked after company shared with book keeper.

    For the second time my email has been hacked after sharing the company file with the book keeper. Is there a protocol I am missing, that I need to know. calling sage support will not solve this issue you must call Microsoft 18008659408. If you have any…
  • KB5003197 on Windows Server 2016

    This update from May 11, 2021 caused my users to receive a network communication error when opening a Sage database. Uninstalling the update resolved the issue. Is anyone aware of a workaround so that I can keep my server up to date? Maybe a firewall…
  • Need to have full access to Data by ALL users with Full Accounting rights not just System Admin

    Since I have updated from Sage Drive(2020.1) to Remote Access Data (2020.2) the users with Full Accounting access have limited options for working in the data. They often need to sign in as system admin to be able to enter/adjust what they need to. …
  • Logging on issues on another computer after update

    Installed our accounting system for the July 2020, one computer cannot get into the Program. Could it have to do with setting up the configuration? We have both completely shut down computers and still have issue.,
  • Sage ID login

    Hello I use Sage50c Canada version Sage 50 Premium Accounting (Release 2020.1) I was wondering if there is a way to remove the login part that has the letters and numbers checkpoint. I am not sure what to call it. After the password is put in…
  • Password input length

    FormerMember
    FormerMember
    This morning when I tried to log in to my company, Sage would only let me input seven characters into the "password" field. The problem is, my password is eight characters... I have never had any trouble loggin in before, any suggestions?
  • Getting incorrect tax name for given tax code after Sage 50 2019.1 Update

    I have Sage 50 Canadian Accountant company file and following setting are configured in it. HST tax name is setup Tax code H is setup and mapped to HST Tax name For Receivable accounts , Tax code H is setup for new customers sales …
  • "You do not have sufficient rights to access this company"

    FormerMember
    FormerMember
    When I try to open my company, I get the error message: "Your Sage ID is valid but you do not have sufficient rights to access this company. Sign in as a different user or close this company and contact the file owner/creator". I am the file owner and…
  • Emailing .cab files

    I have been using Drop Box for emailing my clients .cab files back to them. However, I have 2 clients that lives 3+ hours away and do not want to use Drop Box, Goggle Drive etc. They just uncomfortable with learning something new. I can not email in gmail…
  • Quoting

    Hello, Our accountant is the only one who has access to "Full Accounting Rights" and this is how the company would like it to stay. The problem is, that it's my job to prepare quotes on the system, but I can't do that without having "Full Accounting…
  • New (revised) security Feature

    Is anybody else having trouble with the new "picture" security feature? My eyesight is not good and it's taking my several tries to click on all the silly pictures. Can this be disabled OR is there a way around it??
  • create different password for accountants in sage drive

    Hello Friends. At present I have only one password for my sage Drive. Please advise me if I can create a different password for my accountant to access sage drive (cloud). So that when necessary I can change the password and the accountant can not…
  • Multi-Users - can I kick inactive users off the system as system administrator? And How is it done?

    As sysadmin of a multi-user system in multiple locations, can I kick out users who are not even at work? I need to install an update, so I need to switch to single user mode and I can't until these people Log out.
  • Accountants Copy, not able to do what told it could do.

    Accountants Copy. To simplify this comment, we had an issue that required us to post 2 missing entries directly to the control accounts. As it is not advised to unlink the accounts, I was told that an Accountants copy could post directly to the control…
  • Sage 50 CA Payroll

    Can anyone provide instructions to properly set up a RRSP-DPSP benefit plan in Sage CA payroll?
  • how come we just got updated the version but still receive the renew notice?

    do we have to pay something every year or every two year for renew Sage? we have used Sage from the year 2013 and we just got the updated version last week but today still receive the renew notice. why? is it a virus?
  • Removing Payroll

    I am setting up a new company and we have no employees and, no vacation, income, deductions, etc. How do I turn off the payroll or remove it entirely?
  • Total newb needs help with setting up inventory and accounts

    Hi, I'm trying to setup Sage 50 and I'm becoming more and more confused! I do use Sage at my day job for entering payables and receivables, so I'm familiar with a lot of the program, but not familiar how to set it up to use for my side business making…
  • two cash accounts, each with cheques, how to setup?

    FormerMember
    FormerMember
    The company uses different cheque books for two bank accounts. Is there a way to set up Sage50 that will accommodate the different cheques and sequential numbering for each? Thanks in advance.
  • SET UP USER LIMITS

    I have Sage 50 Premium 2013 and I was looking for some feedback on how to limit staff with user options. I have already created user accounts and have limitations set altough Invoices seems to be getting deleted. How can I identify what user created or…
  • Unable to open Sage 50 - SAGE_SA_IMPRT.DLL was not found…

    If you are unable to open Sage 50 due to the message "SAGE_SA_IMPRT.DLL was not found or missing" and you are using Avast, this .dll file is quarantined by the security software. Please follow the steps below to restore and add it to the exclusion list…