Sage 50 Payroll

I have an employee aged 19 who is a non-eligible employee and has exercised his right to opt-in to a pension scheme. When I use the pensions module to add him, it throws up this error and fails to add the pension scheme to his record (I've had to…

Hi everyone, I have recently taken over our weekly Payroll role temporarily whilst we await a new member of staff. I normally only do holiday cover but my colleague has suddenly left the business. They have obviously had an issue from week 36 (7th Dec…

When I ran the automatic re-enrolment process this week, no letters were produced to inform employees who'd previously opted out that they'd been re-enrolled. I can't find any in the reports section either. I know that when I ran the same process 3 years…

Hi, I've attached screenshots of the error messages from last week. We haven't been able to submit for a while and have resorted to a manual workaround as we were unable to resolve. That is no longer workable as it's becoming too much of a challenge…

Good afternoon all, When running the 'Send Pension Data' process, a full list of employees is generated but only Contribution Schedules are showing in the Event column. No Member Enrolments show and no Maintenance File is generated. This means that…

Hi, I have just produced some Jobholder letters to send to new employees and note that it is quoting the old rates of a minimum total contribution amount of 5% with the company paying 2%. How can I change this? Thanks Sarah

When will the Pension Exchange be rolled out to everyone who uses The People's Pension?

I am trying to export pension data for NEST but Sage keeps marking 2 employees with errors, that are stopping Payroll from creating the files. The 2 employees are being re-enrolled and the errors all read "The Enrolment Date cannot be in the future" …

We have recently updated payroll to V25 and I'm trying to enter pension Data Exchange info. It is not allowing me to do it, a message appears as follows 'unable to get property length of undefined or null service Can anyone help with this? Th…

We are with Peoples Pension - I have tried to set up Pension Data Exchange but it tells me I can't as it tells me I need an early adopter code. Does anyone know how I get one or do I simply wait until its compatible fully with Peoples Pension? Many…

We use the Pensions Module, our staging date was 1 April 2016. We already have a pre-existing pension scheme in place (unfortunately its not an AE qualifying scheme). I've issued the General Notice letters but when do I send out Jobholder letters - the…

I have been using Sage Pension module for over a year now, linking to Nest Pension. In the last 2 months I have had an issue with my monthly submissions and have had to resort to manually inputting the data into the nest website. Not great when I am…

I would like to make changes to the auto enrolment standard letters produced by sage. Does anyone know if this is possible, and if so how? Thanks Bahram PS I don't know if it makes a difference but we are with the Peoples Pension

For the last two weekly payroll runs when selecting 'Send Pension Data' the error message 'No Data To Export' has appeared and no Maintenance and Contributions files have been created. I have been running the Pensions Module since April 2014 linked to…

When I run the send pension data report it is missing off the staff who have been auto enrolled that month off of the member enrolment report. It is only including those who have been opted in? I phoned the support line and was told this may be due…

I have been trying to get hold at someone from Sage all week but to no avail so I come to you for help I have purchased the Sage 50 Pensions Module and assumed this would be a simple add on to my Sage 50 Payroll that would "appear" next time I logged…

Our company pension scheme for employer contributions is capped at earnings of 100k, is it possible to set this up in the Pension Module or will it need to be a manual adjustment for each employee?

We are due to start out pensions on 1st May 17 and want to know if anyone is able to tell us when is the best time to install the pension module? Clearly we don't want to be paying for it for no reason but also don't want to be panicking if we leave it…

Last summer we were promised that the monthly data collection reports for teachers pension and LGPS would be available by end 2016. I understand that now no date for release of the modules is planned. We purchased the auto erollmentadd on believeing that…

Has anyone else had this problem after updating to the 2017/18 version? I click on export pensions and no providers show in the list. I was expecting this update to fix the broken people pension export, not make the situation worse!

The NHS Pension employers rate has increased to 14.38% from 1st April but this is still 14.3% in the Pension Module. I need to run my new payroll on 26th April and don't think I can change this? Any idea when an update will be issued or can I make a manual…

Major FAULT with the pensions module. The module demands the users of it have access to EVERY PROCESSING FUNCTION. So a junior processing assistant must be allowed authority to delete companies, delete staff, change settings, etc, etc if they are to use…

I would like to customise the AE pension correspondence where are these templates generated from and are they company (database) speific?

As the largest payroll provider for SME's I am surprised that Sage Payroll does not support Pensionsync for Aviva ESZ. I can't understand why the pensions module does not include all pension providers who support Pensionsync. Is there anyone else who…

When running the Pensions assessment option and click the Print Icon this then attempts to send to a PDF print driver that we have installed. This is not the default printer. Every other option prints to the default printer. Is there a setting that…